Story Surge

Privacy Policy

Privacy Policy

Introduction

Welcome to https://ptsd-counseling-chandler-az.storysurge.net (referring to our website, ‘the Company,’ or ‘we’). We are dedicated to maintaining a transparent and secure online environment for all users, with a strong commitment to protecting your privacy and personal data. This Privacy Policy details how we collect, utilize, and safeguard the information of our users, ensuring compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountabilty Data Practice Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy covers all aspects of our online presence, including our website, applications, services, and products. However, it is important to clarify that we do not oversee the privacy practices of third-party platforms, applications, or services accessible through links on our site. Each of these external entities has its own privacy policies, which you should review if you choose to interact with them.

Processing Activities

This policy outlines our data handling practices when:

  • You use any of our applications or services as an authorized user.
  • You visit our websites that link to this Privacy Policy.
  • You engage with us through communications such as newsletters, emails, phone calls, or texts/SMS messages.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details related to your user account creation and maintenance.
  2. Payment Information: Data required for processing payments, including cardholder information and billing addresses.
  3. Financial Information: Transaction records and bank details for financial services provided.
  4. Purchase Information: Details about products or services you have acquired from us.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device when using our apps.
  6. Location Data: Geographic data collected from your device when using location-based services.
  7. Feedback: Comments, reviews, and responses provided by users to improve our services.
  8. Social Media Information: Publicly accessible data when you interact with us on social media platforms.
  9. Product Information: Details about products or services that you show interest in or purchase from our website.

We gather this data through direct user input, automated systems, and information provided by third parties.

Cookies

Our website employs cookies to enhance your experience and for analytical purposes. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary: Essential for navigating our site and using its core features.
  • Preference: Remembering user preferences and settings.
  • Analytics: Tracking aggregated data to understand and improve our services.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws. Once the purpose is no longer relevant, we securely delete or anonymize the data in accordance with our data retention policies.

Security Measures

Implementing robust security measures is paramount to protecting your data. We employ:

  • Encrypted Communication: Ensuring secure data transmission between your device and our servers.
  • Secure Third-Party Processing: Collaborating with trusted third-party service providers who adhere to strict privacy standards.

Children’s Privacy

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from such individuals.

Your Rights

Depending on your location, you have various rights concerning your personal data:

  • Access, rectification, or erasure of your data.
  • Restriction or object to the processing of your data.
  • Portability of your data, allowing you to move it between services.
  • Right to be informed about data collection practices.
  • Right to withdraw consent at any time.
  • Right to complain to relevant supervisory authorities.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Information

For any privacy-related matters, including inquiries, unsubscribe requests, or data access requests:

We are committed to addressing your concerns and ensuring a transparent and secure digital experience.